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International Shipping Requirements

New Harmonized Code Requirement for the EU As of March 1, 2023, all shipments to and passing through most countries in the EU will require HS (Harmonized System) codes included on customs forms along with a more detailed description of the package contents. Shipping Internationally (excluding Europe) When filling out customs forms for international shipping, our company requires that we describe what type of products we are shipping and not the name of the products itself. For example, we are required to fill out the description of "Hawk Vitamins", "Pigeon Vitamins", "Dog Vitamins", etc. and not the name of a particular product such as "Raptor Boost" or "Pigeon Breeder" etc. These descriptions are required by the Federal Trade Commission Part 500: Regulations Under Section 4 of the Fair Packaging and Labeling Act If you need to fill out a declaration form or require a description for customs, please feel free to contact us with any questions through email at contact@provitalhealth.com Please be advised that once a shipment has been collected and shipped by the shipping courier, we are unable to modify or change any documentation. If customs in your area requires additional product information, please contact us and we will provide you with additional documentation.

Order Terms and Conditions

In rare occasions orders may take up to 7-10 business days for processing and shipping out. Processing time is independent from shipping/delivery estimates, faster shipping does not equal faster processing times. Once your order has been shipped you will receive an email with your tracking number so that you may track your order online. Please be advised that it may take time for your tracking number to be updated by shipping couriers. Please note that any return shipping costs are to be paid by the customer, there are absolutely no refunds after an item has been shipped or received. Store credit or item replacement will be given in case of physically damaged goods only (Only within the USA), proof required. Furthermore, we are not responsible for your order once it is shipped out. If your items are damaged or do not arrive, it is your responsibility to contact the shipping carrier for your order and file a claim with them. International Shipping and Addresses: *Note to overseas buyers, we are not responsible for any damaged, lost or abandoned shipments due to your local post office or overseas shipping, please file a claim with your postal service in your country. Remember, it is your responsibility to make sure you input a correct and valid shipping address at checkout. We are not liable for any undeliverable or lost items due to incorrect addresses. If any changes need to be made prior to shipping please feel free to contact us at contact@provitalhealth.com It is also your responsibility to make sure that you fill out the correct information and description when declaring any of our merchandise for customs in your country. For more information please visit: https://www.provitalhealth.com/international-shipping-requirements/ We ship to all countries excluding North Korea, Cuba, Russia, and Iran.

About Us

Welcome to Pro-Vital Animal Health Inc.®, where our family's legacy of innovation in animal nutrition shapes every product we create. For over two decades, we've been at the forefront of developing high-quality, all-natural nutritional supplements, inspired by our founding veterinarian's dedication to comprehensive animal health. At Pro-Vital, we understand that nutrition is just as crucial as medicine in fostering animal wellness. Our product range includes bespoke supplements tailored for a diverse array of animals—from household pets like cats and dogs to specialized species such as birds of prey, pigeons, pocket pets, and reptiles. Each supplement is formulated with the finest sourced ingredients to meet the specific dietary needs of each species and individual animal. We are more than a business; we are a family that extends our commitment to excellence and compassion to you and your pets. Choosing Pro-Vital means choosing a partner who sees your animal's health as a priority. Our slogan, "WE MAKE THE DIFFERENCE," reflects our confidence in the positive impact our products will make in your pet’s life. Pro-Vital is dedicated to continuous improvement and innovation. Our team of veterinarians and animal nutritionists rigorously designs our products, which are substantiated through laboratory and field tests, as well as studies conducted in collaboration with universities and research institutions. Please note, Pro-Vital Animal Health Inc.® specializes exclusively in nutritional supplements and does not produce medications or vaccines. Our supplements are free from animal-derived ingredients, carcinogens, and known contagions, ensuring safety and quality. They are intended for animal use only, according to label instructions. Thank you for trusting Pro-Vital Animal Health Inc.® with your animal’s nutritional needs. We look forward to nurturing the health of your furry, feathered, scaly, or four-legged friends with our scientifically backed products.